Help centre
Answers, fast.
Most questions are answered below. If yours isn't, our team replies within 24 hours.
01
Shipping & delivery
Where do you ship to?
United Kingdom only, with free 1-3 day express UK shipping on every order.
How long does delivery take?
1-3 working days from dispatch with free express UK shipping. Most orders land within two days.
Is shipping really free?
Yes - free 1-3 day express UK shipping is included on every order, subscription or one-time.
Will I get tracking?
A tracking link comes to your inbox the moment your pouch leaves the warehouse.
02
Orders & returns
Can I change or cancel my order?
Yes - email support@drinkdy1.co.uk within two hours of ordering and we'll edit or cancel it before it ships.
What's your return policy?
30-day money-back guarantee. If DY1 isn't working for you, email us within 30 days and we'll refund your order.
My order arrived damaged. What now?
Send us a photo at support@drinkdy1.co.uk and we'll replace it on the next outbound, no charge.
03
The product
How do I take DY1?
One scoop into your morning coffee, tea or water. No taste, no clumping. Hot or cold drinks both work.
When will I see results?
Nails first (around two weeks), hair shedding next (around four weeks), visible skin firmness between week eight and twelve.
What's actually in it?
10g hydrolysed multi-collagen (types I, II, III, V, X) plus hyaluronic acid, biotin and vitamin C. No fillers, no sweeteners, no flavour.
Is it suitable while pregnant or breastfeeding?
Check with your GP first. Collagen is generally considered safe but we always defer to your healthcare provider.
04
Subscription
How does the subscription work?
£27 GBP per month, free 1-3 day express UK shipping, delivered every 30 days. Pause, skip or cancel from your account anytime.
How do I pause or skip a delivery?
Log into your account, open Subscriptions, and choose pause or skip next delivery. Takes about ten seconds.
Can I cancel anytime?
Yes - one click in your account, no penalty, no questions.
What's the price difference vs one-time?
Subscription is £27 GBP per month. One-time is £36 GBP. You're saving 25% with the subscription.
05
Account
How do I update my shipping address?
Account → Addresses → Edit. Updates apply from your next delivery.
I forgot my password.
Hit "Forgot password" on the login screen and we'll email you a reset link.
How do I update my payment method?
Account → Payment methods → Update. Your next charge uses the new card.
No match for that one.
Try a different keyword, or message our team for a direct answer.
Didn't find it? We'll fix that.
A real reply from a real person within 24 hours. UK business hours.